Privacy Policy

1. Introduction

Requido (requido.com) respects your privacy. This Policy explains what personal data we collect, why we process it, who we share it with, how long we keep it, and the rights you have. It applies to visitors, registered users and purchasers of our digital products (Promptex, Agent Crafter, templates).

2. Controller

Requido is the data controller for the personal data processed via requido.com. Contact: info@requido.com.

3. Data we collect

We collect only data necessary to provide and improve the service:

Identity & contact: name, email, company, country.

Account data: username, hashed password, profile info.

Payment metadata: order reference, payment processor transaction IDs (payment data is processed by Stripe/PayPal; we do not store full card numbers).

Technical & usage: IP address, device, browser, access logs, timestamps, delivery records, consent records.

User content: prompts, files and other data you upload.

Communications: support tickets, emails.

Cookies & analytics identifiers.

4. Purposes of processing & legal basis

We process personal data to:

Provide and deliver digital products and related services (performance of contract).

Process purchases and payments (performance of contract).

Provide support and resolve incidents (performance of contract / legitimate interest).

Maintain security, prevent fraud and abuse (legitimate interest).

Comply with legal obligations (legal basis: compliance).

Send marketing communications only with prior consent (consent).

Record and store proof of consent to immediate digital delivery (legitimate interest and performance of contract).

5. Consent to immediate delivery

All products are digital. At checkout you will be asked to confirm you request immediate access and consent to immediate delivery. We record that consent (timestamp and IP). This consent may affect withdrawal/cancellation rights under local law.

6. Cookies & tracking

We use cookies for site operation, analytics and marketing. You will be offered cookie preferences on first visit. Manage cookies through your browser or our Cookie Policy.

7. Sharing data & processors

We share data with service providers who process data on our behalf under contract: payment processors (Stripe, PayPal), hosting and infrastructure providers, analytics (Google Analytics), email and CRM providers, and support/ticketing services. We require processors to apply adequate security measures.

8. International transfers

We operate globally. Your data may be transferred outside the EEA (for example the USA). When transfers occur we use appropriate safeguards (standard contractual clauses or other lawful mechanisms). Contact info@requido.com for details.

9. Data retention

We retain personal data only as long as necessary for the purpose:

Purchase records, invoices and accounting: 7 years (or as required by law).

Delivery logs, consent records and technical logs: 3 years.

Support communications: 1–3 years depending on case.

User content: retained while account exists or as agreed; removable on request subject to legal obligations.

10. Security

We implement reasonable technical and organizational measures (encryption, access control, backups, monitoring). No system is perfectly secure. Report suspected incidents to info@requido.com.

11. Your rights (ARCO / GDPR equivalents)

You have rights to the extent provided by applicable law, including:

Access: request a copy of personal data we hold about you.

Rectification: correct inaccurate or incomplete data.

Erasure (Cancellation): request deletion where no legal reason prevents it.

Object (Opposition): object to processing for specific purposes (e.g., marketing).

Restriction: ask to limit processing in certain cases.

Portability: receive your data in a structured, machine-readable format where applicable.

Withdraw consent: withdraw consent at any time (this does not affect prior lawful processing).

How to submit a request

Send requests to info@requido.com with: full name, email used on account/purchase, order number (if applicable), type of request (access/rectify/delete/object/portability/restrict/withdraw), description and proof of identity (copy of ID). We will acknowledge and assign a case number. We aim to respond within 20 business days or within the timeframe required by law. We may request additional information to verify identity. Some requests may be limited by legal obligations (e.g., accounting, fraud prevention).

12. Minors

We do not knowingly collect personal data from persons under 16. If you believe we hold such data without parental consent contact info@requido.com to request removal.

13. Marketing communications

We send marketing messages only with your consent. You can unsubscribe from any marketing email or request removal by contacting info@requido.com.

14. Third-party integrations (ChatGPT / OpenAI)

Requido may integrate with third-party providers (e.g., OpenAI/ChatGPT) to execute prompts and agents. Data you include in prompts may be processed by those providers under their policies. Do not include sensitive personal data in prompts. You remain responsible for the content you submit.

15. Complaints

If unsatisfied with our response you may lodge a complaint with your local data protection authority.

16. Changes to this Policy

We may update this Policy. Material changes will be notified. The page will show the date of last update.

17. Contact

Questions, data requests or complaints: info@requido.com.